Last Updated: April 5, 2025
1. Definitions
- “FarmerQue”, “we”, “us”, or “our”: Refers to FarmerQue Ltd., registered in Kenya, located at Westland, Nairobi.
- “You”, “your”, or “user”: Any individual or entity accessing or using the FarmerQue platform.
- “Agrovendor”: A third-party seller offering agricultural products or services on the FarmerQue platform.
- “Products”: Agricultural inputs, tools, and equipment listed for sale on the FarmerQue platform.
- “Platform”: The FarmerQue website, mobile app, and all related services.
2. Acceptance of Terms
By accessing or using the Platform, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements. Your continued use constitutes acceptance of these Terms.
3. Use of the Platform
You agree to use the Platform only for lawful purposes, not interfere with its operation, and provide accurate registration details. Notify us immediately of any unauthorized account access.
4. User Accounts
You may need to create an account to access certain features. You're responsible for keeping your login credentials secure. We reserve the right to suspend accounts violating these terms.
5. Product Listings and Purchases
All product listings are provided by Agrovendors. FarmerQue is not the seller but facilitates connections between users and vendors. Prices and descriptions may change without notice.
Payment
Payments are processed through secure gateways. We do not store financial data beyond what’s necessary for transactions.
Delivery & Logistics
Delivery times are set by Agrovendors unless otherwise stated. FarmerQue may partner with logistics providers to assist delivery.
6. Returns, Refunds & Complaints
Return policies are determined by Agrovendors. Contact us at info@farmerque.net within 7 days if you receive defective or incorrect items. We’ll help resolve disputes where possible.
7. Intellectual Property
All content, trademarks, logos, and designs on the Platform are owned by FarmerQue or its licensors and protected by intellectual property laws. Reproduction without permission is prohibited.
8. Limitation of Liability
We are not liable for delays caused by Agrovendors or third parties, nor for incidental or consequential damages. Our total liability shall not exceed the amount paid for the Product in question.
9. Indemnification
You agree to indemnify FarmerQue against any claims, liabilities, or expenses arising from your use of the Platform, violation of these Terms, or interactions with other users or Agrovendors.
10. Termination
We reserve the right to suspend or terminate your access at any time for violations of these Terms or harmful behavior toward others.
11. Governing Law
These Terms are governed by Kenyan law. Disputes will be resolved in the courts of Kenya.
12. Changes to These Terms
We may update these Terms periodically. Changes will be posted here with the effective date. Continued use implies acceptance of updated terms.
13. Contact Us
If you have questions about these Terms, contact us:
- Email: info@farmerque.net
- Website: www.farmerque.net
- Address: Westland, Nairobi, Kenya