Welcome to FarmerQue, Africa’s premier agricultural e-commerce platform connecting farmers with trusted agrovendors. This Shipping Policy outlines how products are delivered to you after purchase through our Platform.
1. General Information
All products listed on FarmerQue are sold and shipped by third-party agrovendors. FarmerQue does not handle inventory or logistics directly but may facilitate delivery through partner logistics providers.
2. Delivery Times
Delivery times vary depending on:
- The location of the agrovendor
- Your delivery address
- Availability of the product
- Chosen shipping method (if available)
Estimated delivery times are provided on the product page where available. Delays may occur due to unforeseen circumstances such as weather, road closures, or customs clearance (for international orders).
3. Shipping Costs
Shipping costs are determined by the agrovendor or logistics provider based on distance, weight, and delivery speed. These costs are displayed at checkout before you complete your purchase.
4. Order Tracking
You will receive an email confirmation with tracking information once your order has been dispatched. You can use this information to track your shipment via the carrier’s website or contact support at info@farmerque.net for assistance.
5. International Shipments
We currently offer limited international shipping options. If you wish to place an international order, please contact the agrovendor directly or reach out to us at sales@farmerque.net.
6. Delivery Issues
If there is an issue with your delivery (e.g., missing package, wrong item), please contact us within 48 hours of expected delivery at info@farmerque.net. We will work with the agrovendor and logistics provider to resolve the issue.
7. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with the effective date noted.
8. Contact Us
If you have any questions about shipping, please contact us:
- Email: info@farmerque.net
- Phone: 0719106700
- Address: Westlands, Nairobi, Kenya
- Website: www.farmerque.net